Privacy Policy
Updated on 11/30/2025
This Privacy Policy describes how Meu Flat em BH (hereinafter referred to as "We" or "The Flat"), operated by, collects, uses, stores and protects the personal data of visitors and guests (hereinafter referred to as "You") who use our website www.meuflatembh.com.br and direct booking services.
Our commitment is to transparency and strict compliance with the General Data Protection Law (LGPD), Law No. 13.709/2018.
Data Collected and Purpose
Navigation Data:
Cookies, Usage Data and Third-Party Services (Google Analytics)
To improve the user experience, monitor website performance, and for legitimate interest in optimizing services.
Contact Information:
Forms "Talk to SuperHost Now" or "Book Directly"
To provide customer assistance, technical support, and send promotional messages (with your explicit consent).
Reservation/Pre-Contract Details:
Inquiry Forms (Name, Email, Phone, Dates)
Contract execution or preliminary procedures.
How We Collect and Store Your Data
For the maintenance, security, and operation of our website, we use a Web Infrastructure and Hosting Service Provider (Data Processor). This partner adopts security and encryption standards compatible with the LGPD (Brazilian General Data Protection Law), guaranteeing the protection of personal data collected electronically and the continuity of the service.
Guest Data (Check-in and FNRH)
Specific Purpose: When you make a reservation, your data (Full Name, Profession, Identification Document) is collected for the purpose of Contract Execution and to comply with the Legal Obligation of registration.
Legal Requirement (FNRH) : By federal law (Decree No. 7,381/2010), we are required to collect the National Guest Registration Form (FNRH) at check-in. This data is used exclusively for registration with tourism (SNRHos) and security agencies.
Data Sharing with Third Parties
We may share your Personal Information in the following situations:
Essential Service Providers : Companies that assist us in operating the website, such as hosting services (Wix), payment gateways (for blocking pre-authorization of the security deposit), and data analytics platforms (Google Analytics).
Government Agencies : When required by law, to comply with regulatory obligations or to protect rights (example: sending FNRH data to the Ministry of Tourism/SNRHos).
Condominium and Reception : For property security and access control purposes, we share the minimum essential data with the Condominium (Reception and Administration).
3.1) Shared Data Includes: Full name, identity document numbers (RG or CNH), check-in and check-out times, and a photo of the identity document (front and back), for security verification and compliance with the FNRH.
3.2) Facial Biometrics (Sensitive Data): Access to the building may involve the collection of facial biometrics. We inform you that the processing of sensitive data is carried out under the legal basis of Specific and Revocable Consent. We emphasize that access to the property will never be conditional on biometrics; a non-biometric alternative (card, QR code, etc.) will always be offered.
Your Rights (LGPD)
According to the LGPD (Brazilian General Data Protection Law), you have rights regarding your data, including:
Confirmation and Access : Obtain confirmation that we process your data and access it.
Correction : Request the correction of incomplete or outdated data.
Deletion/Anonymization: Request the anonymization, blocking, or deletion of data that is unnecessary or processed based on consent (except for data kept due to legal obligation, such as the FNRH).
Revocation of Consent: You can revoke your consent at any time.
Contact and Exercise of Rights
To exercise your rights, clarify doubts, or submit requests (DSR) related to this Privacy Policy, please use the formal communication channel below:
Communication Channel (DSR): Dedicated form available in the section
Phone/WhatsApp for Immediate Support : +55 31 982-101612
Contact SuperHost (Immediate Support)
Responsible for Treatment: SuperHost